Nothing Still?

I called to check on our file status today and the office manager said that there are no changes and that I should call back at the end of the week. Are you serious? The end of the week? I was thinking she would have told me the end of the day, but not the end of the week! I obtained the phone number to corporate and escalated it a bit further. The gentleman I spoke with does not see the glitch at all, but is looking into why it is taking so long. I appreciate it, alot. About 30 minutes after speaking with him, I receive an email from our counselor saying we need to pay another $10 credit report fee. This is getting so old. Another credit report fee because they are dragging their feet with some mysterious glitch. Oh well, it's paid now. Hopefully it will not be too much longer. I am also going to ask what rate we get. The rate we should have received or the rate that it is today?