Here We Are....

Here we are on Monday April 13th and we still have no approval letter. Thursday, April 9th, we were told that we would receive our approval letter via email. Hmmm, I still do not have it. I called 6 times today! SIX times! Here is the timeline of callings:

8:48 a.m. ----> I called and the receptionist told me that our counselor was on a conference call and that I would need to call back after 11:00.

11:10 a.m. ----> I called and was told that our counselor was in a meeting and was automatically given her voicemail. I will NOT be leaving a message because obviously, I never receive a return phone call.

11:15 ----> I called and told them that I am not leaving a message because I never receive return calls. They informed me that she was in with another member and that I would have to call back in one hour.

12:12 p.m. ----> The receptionist informs me that I will not be able to speak with our counselor today because she is too busy. I ask to speak with another counselor ( I only need a paper emailed to me and a few simple questions answered....not rocket science or anything), only to be told that none of them can talk to me. She tells me to call back in one hour and speak with the office manager.

1:15 p.m. ----> At this point, I am very frustrated because my entire day has revolved around NACA and by 1 pm I was no further ahead than at 8 am. I called to speak to the office manager, as directed earlier. The office manager tells me that she does not have time to speak with me, takes my name and phone number and says she will call me back in a few hours. Hesitantly, agree and hang up. It's very sad how NACA members are treated.

AT THIS TIME, I CALLED NACA HEADQUARTERS. I WANTED TO TELL SOMEONE WITH HIGHER POWERS HOW WE ARE BEING NEGLECTED. HOWEVER, THE WAIT TIME WAS 57 MINUTES. RIDICULOUS. SIMPLY RIDICULOUS.

4:51 p.m. ----> I still had not heard back from the office manager, so I decided to call again. I made it clear this morning (or atleast I thought I did) that I needed to speak with my counselor today. Afterall, we do have a contract to write and if we lose this house because of their neglect, I am going to be very, very upset. I was informed again that my counselor was in a meeting and agreed to wait on the line. At one point, someone came on the line and told me I would have to leave a voicemail. NO! I absolutely refused. Why would I waste my breath with voicemail? I have never recieved a return voicemail from them and don't think it will begin now. I continued to wait. Then, the receptionist came on the line and told me that our mortgage counselor said she was very sorry, but that she would give us a call before the end of the day.

8:45 p.m. ----> NO PHONE CALL.

One thing is for sure.....tomorrow will be a long day! I don't understand this at all. We're so close to buying a house, but yet so far away.